Case study
Hearth Hotels
Client
Hearth Hotels
Year
2023
Role
UX, Web, Service design
Built with
Next.js
01 / Challenge
Each hotel had its own site, booking engine and tone of voice. Returning guests did not know the hotels were related.
02 / Approach
We unified the group under one calm system while keeping each house’s warmth, and replaced check-in forms with a single friendly message.
03 / Results
+33%
returning guests
1
shared booking flow
−60%
front-desk emails
“It finally feels like one family of hotels.”
Helena Duarte — Brand lead
